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This page contains a detailed outline of our returns policy and also contains information regarding color of garments ordered, canceled orders and payment responsibilities of any taxes, duties, tariffs and brokerage fees.
We take great pride in our reputation for exceptional quality and excellent value. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund or exchange if/where applicable.
Our business is built on providing high-quality garments at low prices and we believe that our customers deserve the best. In the unlikely event of you having to return the garment due to an error on our part, we will either replace the garment or issue a refund, based on a number of factors. Please note that we carefully check and record details of every garment before it is shipped to ensure it is exactly as ordered.
If you are not 100% satisfied with your purchase, we operate a conditional "Money Back Guarantee" policy as outlined below.
The following "Terms and Conditions" apply:
We carefully check and record the information for each dress before we send it out, to ensure that the color and the size are exactly as ordered. It is essential to make sure you provide us with accurate measurements or sizing information and carefully check that the options you want are clearly specified on your order. We cannot be held responsible if you provide the incorrect measurements or size or if you do not clearly indicate the style and options you require. If there is a mistake on our part, we will issue a replacement or a refund immediately.
Please note that when judging a color on a computer monitor, the color displayed will vary depending on the calibration and quality of the monitor used and will not represent the color with 100% accuracy. To avoid any doubts, you can order a sample swatch of the material to be used. If the error is on our part, then we are happy to offer a replacement or a refund.
Almost all our bridal gowns are custom made to order but on rare occasions, we may have a few dresses available from stock. Orders for any “stock” item (not made to order items) that are canceled prior to being shipped qualify for a full refund.
Please note that all our wedding dresses are custom made to order so please read this section carefully before placing your order.
Any order for a custom made to measure dress may be canceled within 12 hours of you confirming the order. In such a case, a full refund will be issued.
Orders canceled between 12 hours and 72 hours of confirming your order will qualify for a 50% refund while any orders canceled after that time cannot be refunded.
Monroe Bridal / LailaMonroe.com reserves the right to cancel, refund, or refuse any order. Monroe Bridal / LailaMonroe.com shall not be held liable for errors or omissions in pricing.
All Canceled Orders must be notified to Monroe Bridal / LailaMonroe.com customer support by email to: [email protected] within the times as specified above.
We do NOT accept cancellations on Veils and other Accessories. All other charges are non-refundable including Shipping, Insurance, and any transaction fees.
Our base currency is US Dollar. However, any refunds will be issued in the same currency as the original payment was made.
MonroeBridal.com can not be held responsible for any additional charges such as local taxes, duties, tariffs or brokerage fees that may apply to international orders.
To find out which if any of these may apply, please contact your local authority.